Effective Date: October 1st, 2024

At Succeed.Net, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data we collect from our customers and website visitors. By using our services, you agree to the terms of this policy.

1. Information We Collect

a. Information You Provide to Us

We collect the following personal information when you interact with our services, sign up for our products, or contact us:

Account Information: Name, address, phone number, email address, billing information, and service preferences.
Support Information: Records of your communications with us, including customer service calls, emails, and live chat messages.
Payment Information: Credit card or other payment method details used to process transactions.

b. Information We Collect Automatically

We automatically collect some data when you use our services or visit our website:

Usage Information: Your browsing behavior on our website, IP address, browser type, device type, and other related metadata.
Service Logs: Data related to your internet usage, such as bandwidth consumption, connection speeds, and device performance when using our network.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze traffic on our site.

c. Information from Third Parties

We may receive information about you from third-party sources, such as payment processors, marketing platforms, or publicly available data, to enhance the services we provide or improve your customer experience.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

To Provide Services: Setting up, managing, and maintaining your internet services, including technical support, billing, and account management.
To Improve Our Services: Enhancing the performance and security of our network and website by analyzing usage patterns and customer feedback.
To Communicate with You: Sending important service-related communications, including updates, security alerts, and billing reminders.
To Personalize Marketing: Providing offers, promotions, and recommendations based on your preferences and service usage. You can opt-out of marketing communications at any time.

3. Sharing of Information

Succeed.Net does not sell your personal information. We may share information in the following limited circumstances:

Service Providers: We may share information with trusted third-party vendors who assist in providing our services, such as payment processors, customer support platforms, and network infrastructure providers. These vendors are bound by confidentiality agreements and are only permitted to use your information to fulfill their contractual obligations.
Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide services to you and fulfill the purposes outlined in this policy. We may also retain data for legal, regulatory, or compliance reasons, including backup and archival purposes.

5. Data Security

Succeed.Net implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. These include encryption, firewalls, and regular security audits. However, no internet-based service is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Privacy Choices

You have the following rights regarding your personal information:

Access & Correction: You may request access to or correction of your personal information at any time by contacting our customer support team.
Opt-Out of Marketing: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
Data Deletion: You can request the deletion of your personal information, subject to certain legal or contractual restrictions.
Cookie Preferences: You can control or disable cookies through your browser settings.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data privacy, please contact us:

Phone: 530-674-4200
Email: support@succeed.net
Mailing Address: 970 Reserve Drive, Suite 160, Roseville, CA 95678