Local Number Portability (LNP)
Local Number Portability (LNP) enables customers in the United States to transfer their existing telephone number (traditional or Internet-based) from one phone service provider to another. With Succeed.Net Digital Phone Service, you can request that your number be transferred free of charge at anytime during the initial order process or even after you have become a Succeed.net customer, as long as you maintain phone service for the number you want to transfer.
Transfer time and process of transfer
Succeed.Net makes every attempt to work with all telephone service providers across the United States; however certain local or regional guidelines may preclude us from being able to transfer your number. In such cases, a new number from Succeed.Net would be provided. In most cases, we can transfer your number within 15 business days from when you submit the number transfer request, provided that all the correct information and documentation is submitted, including a correctly filled out Letter of Authorization (LOA) and the correct Billing Telephone Number (BTN). In some cases, number transfers can take up to 30 days depending on when your current provider releases your number(s).
During the transfer process, Succeed.Net will provide a temporary phone number. After your number has been transferred, your former phone service provider may automatically discontinue your service with them, however, you should contact your former phone service provider to confirm this. Succeed.Net will work with you every step of the way should you have questions and need help submitting your number transfer request.
Yes you can on business accounts! Our system supports audio files (.wav, .mp3) for your own music on hold or advertising on hold. We can do it company wide, per queue (such as sales or support), and even down to per user. Make sure you have rights to the content. This change must be done by our friendly VOIP admins so please contact support to get this done.
We have no affiliation with these, but here are some links to some sources of royalty-free hold music:
easyonHold – All types of music to fit your business type
Pleasehold – Advertising or commercials on hold
Yes. As opposed to traditional telecom service providers, our services are as mobile as you are. With all our accounts, you can keep your phone numbers and Succeed.net provided VoIP phone equipment from another city regardless of where you are located. That is one of the great benefits of Succeed.net VoIP phone service. The service does require a DSL, Cable or better connection to function properly. Your internet connection can have a large effect on the quality and consistency of your service. Succeed.Net Internet Access services will ensure the best results.
Our Air Fiber Internet is a Fixed Wireless (non-roaming like cellular) high speed (broadband) that uses a fixed location microwave radios instead of phone or cable lines to bring Internet access to your location. This service is suitable for home or business and is similar to Fiber, ADSL2+, and Cable Internet services. An antenna is installed on your roof with an attached radio receiver/transmitter. This antenna is pointed at a nearby Access Point tower and to function stable high speeds and low latency it must have a clear line‐of‐sight (no trees, buildings, or hills blocking this path). When you send and receive information over the Internet, it goes over the wireless link from your radio/antenna to our Access Point. From there that information travels over our wireless or fiber “backhauls” which are more powerful point to point Air fiber wireless links and then to a fiber‐optic connection hooked directly to the Internet.
Not to be confused with satellite Internet access or other high latency and slower cellular phone services, Fixed Wireless DSL access does not suffer from the high latency or bandwidth limitations of many other wireless services. With speeds up to 200Mbps in both directions and ping times in the .5-25ms range, Fixed Wireless Broadband does not require satellite TV systems, a cable connection, or even a telephone line.
We provide all the equipment and installation. Our Wireless Broadband is compatible and well suited for use with VPN’s, VOIP, Static IP’s, online games, Macintosh, Windows, Unix, Xbox, Smartphones, iPad, Android, etc.
No! Wireless Internet is high speed bi-directional unlike satellite solutions, where you download via the dish antenna at fair speeds, but upload speed are similar to modems. Satellite connections are poorly suited to internet access with pings times ranging from 500ms to 900ms making any interactive Internet application unusable (games, telephony, webcams, VOIP, etc). This is because of the distance the data has to travel back and forth from outer space. Our wireless solutions typically have less than 15ms ping times.
Check our coverage map to see if you are in range of one of our towers. If you are within one of the coverage areas we suggest you fill out the form on the bottom of the that page, which takes into account things like geography, trees, and large building obstructions. If this tool says that you are able to get the service then there is a very good chance it is available at your location.
Weather will not cause a degradation of service except during some severe storms. It is less affected from rain than a satellite dish. Your connection will normally remain stable during winter months or other stormy periods. Severe rains or winds that are continuous over several hours/days may cause a degradation of service but usually only occur a few days a year at most. Wireless Internet access requires a “line‐of‐site” connection from your house to one of our towers. This means that any large trees, buildings or other obstructions may cause a degraded level of service. The most common cause of service quality degradation is trees growing into the line-of-site between your radio and the tower or antennas getting out of alignment due to high winds.
– Succeed.net connects to the internet through a high speed fiber connection connected directly to the fiber backbone that runs through California.
– This high speed connection is then distributed via wired and wireless connections to our many wireless towers reaching from Orland to Stockton, Sacramento area, Roseville, Yuba City, Williams to Oregon House. See our Air Fiber coverage map.
– The wireless transmitter/receiver installed at your location creates a secure connection with one of our wireless towers bringing the internet to your location.
– The internet connection in to your location will function just as if you were plugged into any normal network, providing you a secure and high speed connection that you are then free to distribute to the devices at your location via a wired or wireless router. All data is uniquely encrypted.
Understanding Required Line of Sight Limitations
Why sometimes even “Line of Sight” between your location and a tower isn’t good enough:
Fixed Wireless Internet access is based on low power radio signals in unlicensed microwave spectrums. Because of this there is limits to what the signal may be obstructed or reduced by. Even though you may be in our coverage area, it does not guarantee you can get a connection. You must have clear line of sight from your location (usually on your roof or attached tower) to receive the Wireless Internet service that is not obstructed by trees, other buildings or any other physical blockage to one of our towers. Even if you can clearly see between your location and a Wireless access point it, the signal may be reduced if there are obstructions in the “Fresnel zone“. If unobstructed, radio waves will travel in a straight line from the transmitter to the receiver. But if there are obstacles near the path, the radio waves reflecting off those objects may arrive out of phase with the signals that travel directly and reduce the power of the received signal to some degree depending. But in general “IF YOU CAN SEE OUR TOWER, MOUNTAIN, SILO, ETC. YOU CAN GET SERVICE”!
There are various ways to overcome these obstacles, such as: Mounting to existing towers or TV masts, installing towers or masts, removing or trimming trees or tree limbs, etc. Overcoming obstacles to line of sight issues are not included with any standard installation and may be an extra charge if necessary but are typically not required. We may not be able to perform the required work to overcome obstacles and you may need to hire a third party to do this for you.
We employ various security measure with all of our wireless networking equipment to encrypt your communications throughout our network. The security of our wireless network starts with WPA2-AES encryption coupled with proprietary outdoor optimized wireless data packets between your radio and our tower along with other security measures and authentication methods to ensure that only authorized devices are allowed access to the network. AES is a more secure encryption protocol introduced with WPA2. AES isn’t some creaky standard developed specifically for wireless networks, either. It’s a serious worldwide encryption standard that’s even been adopted by the US government.
Succeed.Net professionally mounts an antenna and radio (most of the time this is a single unit) on your roof, then runs an outdoor rated CAT 5e Ethernet cable down the outside wall of your home or business (we try to follow a path to hide the cable). We then bring the wire into your home by drilling a small hole or following an existing entry into the home such as a duct or prior cable, phone or satellite TV installation entry. An Ethernet jack is then installed on the inside of an exterior wall to connect to to a POE (Power over Ethernet) injector. A standard Ethernet patch cable is then connected between the POE device and then to your computer or router. If you need additional inside wiring to extend the connection into your home, you may need to hire a wiring contractor or may want to consider using a WiFi router (available at computer and electronics stores) or get managed WiFi from us for $10 / month to distribute your new Internet connection throughout your home or business.
The antennas range in size from a small 4″ x 12″ panel to a 18″ dish depending upon your distance from the access point. They are all very lightweight, super low power (around 9 watts) and are easier to install than a TV satellite dish.
No, a phone line is not needed. The Wireless Internet connection is bi-directional, meaning your unit will send and receive information, making it a complete solution for Internet connectivity. You can also replace your land line phone system with less expensive VOIP service. Or even just get one of our inexpensive call forwarding services such as our home-to-cell service for only $9.99 and drop your home phone and start receiving those calls on your cell phone.
Our system acts just like a normal high speed DSL, Cable, or Fiber connect and will find it totally transparent. You are always on the internet so have fun learning, playing or working even if you are out in a very rural area.