Understanding Required Line of Sight Limitations
Why sometimes even “Line of Sight” between your location and a tower isn’t good enough:
Fixed Wireless Internet access is based on low power radio signals in unlicensed microwave spectrums. Because of this there is limits to what the signal may be obstructed or reduced by. Even though you may be in our coverage area, it does not guarantee you can get a connection. You must have clear line of sight from your location (usually on your roof or attached tower) to receive the Wireless Internet service that is not obstructed by trees, other buildings or any other physical blockage to one of our towers. Even if you can clearly see between your location and a Wireless access point it, the signal may be reduced if there are obstructions in the “Fresnel zone“. If unobstructed, radio waves will travel in a straight line from the transmitter to the receiver. But if there are obstacles near the path, the radio waves reflecting off those objects may arrive out of phase with the signals that travel directly and reduce the power of the received signal.
There are various ways to overcome these obstacles, such as: Mounting to existing towers or TV masts, installing towers or masts, removing or trimming trees or tree limbs, etc. Overcoming obstacles to line of sight issues are not included with any standard installation and may be an extra charge if necessary. We may not be able to perform the required work to overcome obstacles and you may need to hire a third party to do this for you.
Local Number Portability (LNP)
Local Number Portability (LNP) enables customers in the United States to transfer their existing telephone number (traditional or Internet-based) from one phone service provider to another. With Succeed.Net Digital Phone Service, you can request that your number be transferred free of charge at anytime during the initial order process or even after you have become a Succeed.net customer, as long as you maintain phone service for the number you want to transfer.
Transfer time and process of transfer
Succeed.Net makes every attempt to work with all telephone service providers across the United States; however certain local or regional guidelines may preclude us from being able to transfer your number. In such cases, a new number from Succeed.Net would be provided. In most cases, we can transfer your number within 15 business days from when you submit the number transfer request, provided that all the correct information and documentation is submitted, including a correctly filled out Letter of Authorization (LOA) and the correct Billing Telephone Number (BTN). In some cases, number transfers can take up to 30 days depending on when your current provider releases your number(s).
During the transfer process, Succeed.Net will provide a temporary phone number. After your number has been transferred, your former phone service provider may automatically discontinue your service with them, however, you should contact your former phone service provider to confirm this. Succeed.Net will work with you every step of the way should you have questions and need help submitting your number transfer request.
Yes you can on business accounts! Our system supports audio files (.wav, .mp3) for your own music on hold or advertising on hold. We can do it company wide, per queue (such as sales or support), and even down to per user. Make sure you have rights to the content. This change must be done by our friendly VOIP admins so please contact support to get this done.
We have no affiliation with these, but here are some links to some sources of royalty-free hold music:
easyonHold – All types of music to fit your business type
Pleasehold – Advertising or commercials on hold
My DSL uses the phone number I want to transfer for my VoIP digital phone service. Can I transfer it without losing my DSL?
No. You cannot transfer a number that has DSL associated with it. You will need to contact your current DSL provider to remove the DSL service from the line you want to transfer and request a new number for the DSL service before starting the number transfer process. Or you can sign up for other type of high-speed broadband service like Fixed Wireless, Fiber, Cable, etc. before you transfer the number to Succeed.net.
IMPORTANT: NEVER cancel your phone service connected to your DSL service unless you want to automatically cancel your DSL service at the same time. Please contact our sales dept to coordinate the best solution for this.
Yes. As opposed to traditional telecom service providers, our services are as mobile as you are. With all our accounts, you can keep your phone numbers and Succeed.net provided VoIP phone equipment from another city regardless of where you are located. That is one of the great benefits of Succeed.net VoIP phone service. The service does require a DSL, Cable or better connection to function properly. Your internet connection can have a large effect on the quality and consistency of your service. Succeed.Net Internet Access services will ensure the best results.
No! Wireless Internet is high speed bi-directional unlike satellite solutions, where you download via the dish antenna at fair speeds, but upload speed are similar to modems. Satellite connections are poorly suited to internet access with pings times ranging from 500ms to 900ms making any interactive Internet application unusable (games, telephony, webcams, VOIP, etc). This is because of the distance the data has to travel back and forth from outer space. Our wireless solutions typically have less than 15ms ping times.
Weather will not cause a degradation of service except during some severe storms. It is less affected from rain than a satellite dish. Your connection will normally remain stable during winter months or other stormy periods. Severe rains or winds that are continuous over several hours/days may cause a degradation of service but usually only occur a few days a year at most. Wireless Internet access requires a “line‐of‐site” connection from your house to one of our towers. This means that any large trees, buildings or other obstructions may cause a degraded level of service. The most common cause of service quality degradation is trees growing into the line-of-site between your radio and the tower or antennas getting out of alignment due to high winds.
No, a phone line is not needed. The Wireless Internet connection is bi-directional, meaning your unit will send and receive information, making it a complete solution for Internet connectivity. You can also replace your land line phone system with less expensive VOIP service.
– Succeed.net connects to the internet through a high speed fiber connection connected directly to the fiber backbone that runs through California
– This high speed connection is then distributed via wired and wireless connections to our many wireless towers reaching from Orland to Stockton, Williams to Oregon House
– The wireless transmitter/receiver installed at your location creates a secure connection with one of our wireless towers bringing the internet to your location
– The internet connection in to your location will function just as if you were plugged into any normal network, providing you a secure and high speed connection that you are then free to distribute to the devices at your location via a wired or wireless router.
Succeed.Net professionally mounts an antenna and radio (most of the time this is a single unit) on your roof, then runs an outdoor rated CAT 5e Ethernet cable down the outside wall of your home or business (we try to follow a path to hide the cable). We then bring the wire into your home by drilling a small hole or following an existing entry into the home such as a duct or prior cable, phone or satellite TV installation entry. An Ethernet jack is then installed on the inside of an exterior wall to connect to to a POE (Power over Ethernet) injector. A standard Ethernet patch cable is then connected between the POE device and your computer or router. If you need additional inside wiring to extend the connection into your home, you may need to hire a wiring contractor or may want to consider using a standard WiFi router (available at computer and electronics stores) to distribute the connection throughout your home.
The antennas range in size from a small 4″ x 6″ panel to a 18″ dish depending upon your distance from the access point. They are all very lightweight and are no more difficult to install than a TV satellite dish.
If you already know how to use a Web browser, you will find our system totally transparent. You are always on the internet, just like DSL or Cable. You click on your browser icon, and you are online with no delay – no waiting for a free line or a connection.
We employ various security measure with all of our wireless networking equipment to encrypt your communications throughout our network. The security of our wireless network starts with WPA2-AES encryption coupled with proprietary encryption between the device at your location and our tower along with other security measures and authentication methods to ensure that only authorized devices are allowed access to the network.
Check our coverage map to see if you are in range of one of our towers. If you are within one of the coverage areas we suggest you check our Prequalify Tool, which takes into account things like geography and potential large building obstruction. If this tool says that you are able to get the service then there is a very good chance it is available at your location.
Fixed Wireless Internet access is a high speed (broadband) that uses a fixed location microwave radios instead of phone or cable lines to bring Internet access to your location. This service is suitable for home or business and is similar to DSL or Cable Internet services. An antenna is installed on your roof with an attached radio receiver/transmitter. This antenna is pointed at a nearby Access Point tower and to function stable high speeds and low latency it must have a clear line‐of‐sight (no trees, buildings, or hills blocking this path). When you send and receive information over the Internet, it goes over the wireless link from your radio/antenna to our Access Point. From there that information travels over our “backhaul,” which is a point to point wireless link and then to a fiber‐optic connection hooked directly to the Internet.
Not to be confused with satellite Internet access or other high latency and slower cellular phone services, Fixed Wireless DSL access does not suffer from the latency problems and bandwidth limitations of many other wireless services. With speeds up to 20Mbps in both directions and ping times in the 5-50ms range, Fixed Wireless Broadband does not require satellite TV systems, a cable connection, or even a telephone line.
We provide all the equipment and installation. Our Wireless Broadband is compatible and well suited for use with VPN’s, VOIP, Static IP’s, online games, Macintosh, Windows, Unix, Xbox, Smartphones, iPad, Android, etc.
First, give us a call to see if DSL is available in your area. If it is, Succeed.Net will perform free tests on your lines to determine what speeds and types of DSL are available to you (this depends on the condition of the lines and your distance from the phone company central office).
Once your lines have been tested and you have decided on a DSL package, you can choose from a self-install or professional install. A self installation includes a kit (DSL modem, cables, DSL filters, Instructions, etc). A professional installation by one of our computer technicians is available at an optional cost to businesses in select locations.
No. All fees associated with your new DSL service will come from Succeed.Net and include monthly internet access fee.
Yes, Succeed.Net is able to provide ADSL traffic over the same line as your telephone service. Filters can be used (included in self install kit) to eliminate any noises you may hear during voice calls.
Yes, but Succeed.Net can only provide support on DSL products purchased or rented from us. The settings for your device are dependent on your location and phone line provider and we will be happy to give you all the information needed to get you online.
Yes, for normal ADSL, an active telephone line is required for DSL service. If you do not want or can not get get a telephone line where you are, please take a look at our Wireless DSL Service.
Succeed.Net can offer many more choices and services than AT&T:
Faster response for tech support and friendly technical staff. Our tech support wait time is under 5 minutes. AT&T’s typical wait is 30+ minutes!! Try AT&T for yourself, their tech support number is 1-800-708-4638 (located in Texas and India). Tell them you are just checking their quality of service. Then try our tech support at 530-674-4638 option 1.
SUCCEED.NET’s DSL service is available nation wide, in major cities and many rural areas.
If you are tired of waiting during downloading files (music, pictures, documents), getting busy signals, or getting dropped connections from the Internet. DSL provides a very fast, always-on connection that takes that sluggish feeling out of the Internet.
DSL delivers speeds up to 12 Megabits per second (Mbps) (depending on your carrier and distance from phone company equipment) , which is up to 150 times faster than a standard 28.8 Kbps modem and up to 10 times faster than ISDN.
DSL stands for Digital Subscriber Line, a technology that uses the existing copper telephone wires to deliver high-speed data services. DSL was first developed in 1989 it was designed primarily for providing “on demand” TV channels and movies. ADSL was the technology of choice because it provides the high downstream rates needed for streaming video. Video on Demand (VOD) was viewed by many as the next generation service supporting the next generation network from telephone companies around the world. However, with few exceptions, VOD did not prove to be as popular as anticipated until much later.
Instead, the market for DSL has emerged much differently than expected. As it turns out, personal computer users started needing high-speed access to the Internet and corporate networks from residences and remote offices.