I had to call windstream after I talked to your representive (who helped me ) and told me it was on windstreams end.Windstream tried to fix the problem but could notfix it and told me it would cost me 12.95 to fix the problem.They would have to send somebody out to my house to fix it.Well guess what I fixed it and saved myself 12.95.If I ever need help again I will call you people all the time.Thank You for all the help.