1st Quarter update for 2018:
NEW AIR FIBER INTERNET SERVICE PLANS:
We have released new internet plans and brought back urban and rural pricing to be more competitive where it counts. Our new plans are the full range of Residential, Small Business, Symmetric Plans, and Full Dedicated links. In all cases the plans have increased data caps and faster minimum speeds to allow streaming video content (YouTube, Netflix, Playstation Vue, SlingTV, etc). Some Wireless ISP’s say they have unlimited caps but most, if not all, do behind the scenes shaping so maybe there is no monthly cap, but your speed may be useless during prime time. As far as we know we are offering the fastest speeds and highest caps of any Wireless ISP’s in our coverage areas.
We are determined to be industry leaders in rural areas for speed and service quality.
You can upgrade to these new plans at any time starting Feb 1st, 2018 for just the difference in price. No upgrade fees even if your account requires a new generation radio.
NEW ACCESS POINTS:
In 2017 we did tons of backbone connections between the tower upgrades to licensed gigabit radios so now for 2018 we have started rolling out upgrades to latest generation gigabit access points to allow us to offer up to 100mbps in Urban / Suburban areas (Sacramento, Rancho Cordova, West Sacramento, Natomas, Roseville/Rocklin, Yuba City and nearby areas). We are also doing some of our larger tower sites such as the Buttes, Browns Valley area, Oregon house in rural areas we expect to complete by 1st quarter. These new access points have a new technology filter and improves the signals of all existing customers for improvements all around. To take advantage of the new maximum speeds requires a new customer side radio that you will automatically get if you upgrade.
10 GIGABIT INTERNET GATEWAY UPGRADES:
To feed all this likely bandwidth growth and new customers we are upgrading all our internet connections. Estimated by end of February we are also upgrading all our fiber connections to 10Gbit that feed our Internet access network along with all the backup redundant connections all to 10Gbit in Sacramento, Roseville, and Yuba City (dual 10Gbps that feeds most of the rural networks).
Service was absolutely amazing- even when I was calling from the UK – thanks Chris and Tim! Succeed was really quick and installed the point within 2 days. I am so pleased to have a proper connection to the Internet rather than having to pay over $100 for mobile hotspot internet. Thank you Succeed.net!
The man in billing was very patient and kind and understanding. Lovely gentle energy. Never made me feel bad or stupid for being late in my payment. I very much appreciated that.
I have been with Succeed before it was Succeed, many years now, and I have always had polite and intelligent technicians help me with anything and everything I needed. This is the reason why I argue with my husband that we are NEVER going to change providers no matter what!!
I have been a succeed customer for 3 years now and have always had technical help that resolved my problems the same day . I have owned a windows Pc and now have a Mac Pro and there has always been excellent support very knowledgeable people to assist me with any problems and concerns.
2 days in a row Sammy very patiently helped me with spam problems I was having on email. I am a senior citizen with limited tech knowledge and he was wonderful with his patient explanations. I just recently referred a friend to Succeed because of the wonderful tech support and service I have received. Been with them for years and wouldn’t trade.
The gentleman that helped me was fantastic. No better service anywhere. – Margie B
I haven’t had to need your tech support in a very long time but as always your tech, sorry I don’t remember his name, was excellent. Immediately figured out my problem, walked me through reconfiguring my settings without making me feel clueless (which I was) and banished all the frustrations I had over the last 48 hours in setting up my new Mac. A far better experience than I had with Apple tech support – online and at the store! I’ve been with your company for 25 years and have nothing to say but good things about your company’s tech support. -Jan M.
Been with Succeed net for over 20 years, A1 good & helpful service. – Victor T.
Carson has the patience of a SAINT! I have never worked with a friendlier or more helpful representative, especially on a weekend. She had to have been frustrated with us but she remained patient, calm, respectful, and helpful throughout the entire conversation. She represented your company well and with complete professionalism and friendliness. THANK YOU CARSON! I’m so glad it was you who answered the phone. Merry Christmas. Be blessed!
Laura was very nice and so patient with me. I am not all that tech savvy and Win8 had me all discomboblled. I am also very pleased to see a local Eastern time number for support. Thank again everyone! -Margaret D.