Effective Date: October 1st, 2024

1.1 Public Availability:

This policy is made publicly available on our website and in customer agreements to comply with FCC regulations.
Any changes to this policy will be communicated to customers through email notifications and updates on our website.

1.2 Broadband Label:

Succeed.Net provides a clear, concise broadband label that outlines key service metrics, including speeds, data usage limits (if any), pricing, and other relevant information. This label is available on our website and provided to customers upon request.

2.1 Congestion Management:

Overview: Succeed.Net does not engage in blocking, throttling, or paid prioritization of internet traffic.
Traffic Prioritization: No traffic prioritization based on content, application, or service is implemented. All traffic is treated equally.
Congestion Handling: In the event of network congestion, Succeed.Net may temporarily manage traffic to ensure fair access and maintain service quality. This may include temporarily slowing down traffic for users consuming disproportionate bandwidth, ensuring fair distribution of resources.
Notification: Customers will be notified in the event that congestion management practices are implemented, including the reasons for such practices and the expected duration.

2.2 Application-Specific Behavior:

Non-Discriminatory Treatment: Succeed.Net does not discriminate against lawful internet traffic based on application type or provider.
Blocking: Succeed.Net does not block lawful content, applications, services, or non-harmful devices.
Throttling: No throttling of specific content or applications except during periods of network congestion as outlined in section 2.1.

2.3 Security and Integrity:

Threat Management: Succeed.Net employs network security measures to protect against denial-of-service attacks, malware, and other security threats.
Monitoring: Network traffic may be monitored for the purpose of detecting and mitigating malicious activity or other security threats.
User Privacy: Succeed.Net adheres to strict privacy policies and does not monitor the content of user communications, except as required to maintain network security and integrity.

3.1 Service Speeds:

Advertised Speeds: Succeed.Net offers broadband services with advertised download and upload speeds that are made available to customers through the broadband label and marketing materials.
Actual Performance: Actual speeds may vary due to factors such as distance from the tower, network congestion, and the customer’s equipment. We commit to delivering at least 80% of the advertised speeds during peak hours.

3.2 Latency:

Overview: Latency is the time it takes for data to travel from the user’s device to the server and back. Succeed.Net strives to maintain low latency levels suitable for real-time applications like video conferencing and online gaming.
Average Latency: The average latency experienced by customers is disclosed in the broadband label and is updated regularly.

3.3 Packet Loss:

Overview: Packet loss refers to the loss of data packets during transmission. Succeed.Net aims to minimize packet loss to ensure a reliable service.
Target Levels: We aim for packet loss levels of less than 1% on average.

4.1 Pricing and Fees:

Transparency: Succeed.Net provides clear pricing information, including any fees for installation, equipment rental, and early termination.
No Hidden Fees: All fees are disclosed upfront and are reflected in the broadband label.

4.2 Data Usage Plans:

Unlimited Data: Succeed.Net offers truly unlimited data with no throttling or overage fees.
Usage Monitoring: Customers can monitor their data usage through our online portal.

4.3 Termination and Changes:

Termination Policy: Customers may terminate their service without penalty within the first 30 days under our ‘no regrets’ policy. After this period, early termination fees may apply as disclosed in the customer agreement.
Service Changes: Customers can upgrade or downgrade their service plans at any time without penalties.

5.1 Availability:

Support Hours: Customer support is available 24/7 via phone, email, and live chat.
Response Times: We strive to respond to customer inquiries within 24 hours.

5.2 Escalation Process:

Issue Resolution: In case of unresolved issues, customers can escalate their concerns to our management team. Details of the escalation process are available on our website.

5.3 Feedback:

Customer Satisfaction: We regularly seek feedback from customers to improve our services and ensure compliance with FCC regulations.

6.1 FCC Compliance:

Succeed.Net is committed to complying with all FCC regulations regarding broadband services, including transparency requirements and non-discrimination rules.

6.2 Reporting:

We regularly report our network management practices, performance metrics, and any changes to the FCC as required.

Network Management Policy