Voice over IP and Digital Phone service
Succeed, Inc bills by credit card or ACH (eCheck). Succeed automatically debits your credit card or bank account every month for the cost of your service and will send you an email invoice/receipt of your payment.
Succeed, Inc bills accepts credit cards, ACH (eCheck) is PREFERRED, or Company Check and will send you an email invoice/receipt of your payment. Paper invoicing is also available for an additional $2/mo fee.
Past invoices and payments are available for review at any time on our customer portals for all accounts. You can also change update your credit card or switch to ACH billing online.
Local Number Portability (LNP)
Local Number Portability (LNP) enables customers in the United States to transfer their existing telephone number (traditional or Internet-based) from one phone service provider to another. With Succeed.Net Digital Phone Service, you can request that your number be transferred free of charge at anytime during the initial order process or even after you have become a Succeed.net customer, as long as you maintain phone service for the number you want to transfer.
Transfer time and process of transfer
Succeed.Net makes every attempt to work with all telephone service providers across the United States; however certain local or regional guidelines may preclude us from being able to transfer your number. In such cases, a new number from Succeed.Net would be provided. In most cases, we can transfer your number within 15 business days from when you submit the number transfer request, provided that all the correct information and documentation is submitted, including a correctly filled out Letter of Authorization (LOA) and the correct Billing Telephone Number (BTN). In some cases, number transfers can take up to 30 days depending on when your current provider releases your number(s).
During the transfer process, Succeed.Net will provide a temporary phone number. After your number has been transferred, your former phone service provider may automatically discontinue your service with them, however, you should contact your former phone service provider to confirm this. Succeed.Net will work with you every step of the way should you have questions and need help submitting your number transfer request.
Yes you can on business accounts! Our system supports audio files (.wav, .mp3) for your own music on hold or advertising on hold. We can do it company wide, per queue (such as sales or support), and even down to per user. Make sure you have rights to the content. This change must be done by our friendly VOIP admins so please contact support to get this done.
We have no affiliation with these, but here are some links to some sources of royalty-free hold music:
easyonHold – All types of music to fit your business type
Pleasehold – Advertising or commercials on hold
Yes. As opposed to traditional telecom service providers, our services are as mobile as you are. With all our accounts, you can keep your phone numbers and Succeed.net provided VoIP phone equipment from another city regardless of where you are located. That is one of the great benefits of Succeed.net VoIP phone service. The service does require a DSL, Cable or better connection to function properly. Your internet connection can have a large effect on the quality and consistency of your service. Succeed.Net Internet Access services will ensure the best results.