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Net Neutrality Commitment (SB 822)

California Internet Consumer Protection & Net Neutrality Act (SB 822) Compliance
Effective Date: June 2025

Succeed.Net provides Broadband Internet Access Service (“BIAS”) in full compliance with California Civil Code §§ 3100–3104 (SB 822) and all applicable FCC transparency rules. Subject to the “Reasonable Network Management” exception below, Succeed.Net will not:

  1. Block any lawful content, application, service, or non-harmful device.
  2. Throttle or impair lawful Internet traffic on the basis of content, application, service, user, or device.
  3. Engage in paid or affiliated prioritization (“fast lanes”) or any practice that directly or indirectly favors some traffic over other traffic for consideration, monetary or otherwise.
  4. Implement selective or differential zero-rating—i.e., exempt some content, applications, or services within a category from data charges, or accept payment from edge providers to do so. Application-agnostic zero-rating applied to all data equally (e.g., during network emergencies) is permissible. calmatters.digitaldemocracy.orgacom.assembly.ca.gov
  5. Discriminate in interconnection or traffic-exchange arrangements in a manner that undermines end-user choice or competes unfairly with unaffiliated edge providers.
  6. Require customers to waive their rights under SB 822 or the Consumer Legal Remedies Act as a condition of service.

Reasonable Network Management. Temporary measures that are tailored to legitimate technical needs—for example, mitigating denial-of-service attacks or managing congestion during emergencies—are permitted when equally applied and narrowly scoped.

Specialized Services. Low-latency VoIP traffic delivered over the same physical connection may receive separate quality-of-service treatment only to the extent it does not materially degrade the performance of regular broadband service.

Transparency. Detailed performance metrics, network-management practices, and commercial terms are published at https://succeed.net/network-transparency and updated quarterly.

Questions or Complaints.
• Email legal@succeed.net or call (866) 888-4638.
• You may also file a complaint with the California Public Utilities Commission or the California Attorney General pursuant to Civil Code § 3103(d).