{"id":245,"date":"2012-04-05T20:47:10","date_gmt":"2012-04-06T04:47:10","guid":{"rendered":"http:\/\/succeed.net\/?page_id=245"},"modified":"2023-02-15T08:28:20","modified_gmt":"2023-02-15T16:28:20","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/succeed.net\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

Jump to –> VOIP Telephone terms and conditions<\/a>, Privacy Policy<\/a>, 911 Statement<\/a><\/span><\/p>\n

GENERAL POLICY<\/strong><\/span><\/h2>\n

Succeed.Net’s Terms of Service (\u201cTOS\u201d) is intended to enhance the use of the Internet by providing guidelines for its use. All users of Succeed.Net’s Internet services (the “Services”)\u2014those who access some of our Services but do not have accounts (“Visitors”), as well as those who pay a monthly service fee to subscribe to the Services (“Subscribers”)\u2014must comply with this TOS.<\/span><\/p>\n

By subscribing to an account with Succeed.Net, you agree to abide by all policies of Succeed.Net. These policies apply to all users of Succeed.Net. without exception; failure to adhere to the stated policies may result in termination of the account at the discretion of Succeed.Net.<\/span><\/p>\n

Succeed.Net. reserves the right to change policies, services, and pricing at any time without notice. Your continued use of an account signifies acceptance of any and all policies and policy changes, and you may cancel if you do not agree with changes in policy, service, or pricing.<\/span><\/p>\n

Succeed.Net reserves the right to refuse to provide service to anyone.<\/span><\/p>\n

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DISCLAIMERS<\/strong><\/span><\/h2>\n

Succeed.Net makes no warranties of any kind, whether expressed or implied, for the service it provides. Succeed.Net also disclaims any warranty of merchantability or fitness for a particular purpose. Succeed.Net will not be responsible for any damage you suffer from use of our Services. This includes, but is not limited to, loss of data resulting from delays, non-deliveries, equipment damage, or service interruptions caused by its own negligence or your negligence or misuse.<\/span><\/p>\n

Third party content: Succeed.Net exercises no control whatsoever over the content of the information passing through it or located outside our network and you are warned that some information you may view or receive may be false, misleading, offensive or obscene.\u00a0 Use of any information obtained via the Services is at your own risk. Succeed.Net specifically denies any responsibility for the accuracy or quality of information obtained through our Services.<\/span><\/p>\n

Signup Online: By signing up for our service online, you acknowledge and understand that the availability of our services may vary depending on the location. While we strive to provide coverage to as many areas as possible, the sign-up process does not guarantee that your location is serviceable. We will conduct a manual check to confirm service availability prior to scheduling an installation for you. We reserve the right to cancel or reschedule any installation appointment if we determine that your location is not serviceable.\u00a0<\/span><\/p>\n

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BILLING POLICY<\/strong><\/span><\/p>\n

By signing up for any Succeed.Net services, you acknowledge that you are eighteen (18) years of age or older, and you agree that you have the legal authority to enter into this agreement and affirm that the information you supply to us is correct and complete.<\/span><\/p>\n

Succeed.Net reserves the right to change policies, services, and pricing at any time. Your continued use of an account signifies acceptance of any and all policies and policy or price changes. You may cancel if you do not agree with changes in policy, service, or pricing.\u00a0 Taxes or governmental related fees may change at any time without notice.<\/span><\/p>\n

Succeed.Net reserves the right to refuse to provide service to anyone for any reason.<\/span><\/p>\n

Payments are to be made with cash, check, money order, direct debit, or credit card in US funds only.<\/span><\/p>\n

All invoicing is done via email to your Succeed.Net email address (or billing override email). If you would like to request a different email address please contact billing@succeed.net<\/a> or change your billing email override settings via the web at https:\/\/myaccount.succeed.net<\/a>.<\/span><\/p>\n

We also offer postal invoices for your account. Postal invoices are sent approximately 14 days before your due date. If you would like to sign up for this service call us at 530-674-4200 during business hours. There is an additional charge of $2.00 (two dollars) per billing cycle for postal invoicing.<\/span><\/p>\n

Accounts are invoiced and due in advance of service. Payment is due no later than the expiration date indicated on the customer invoice. Failing to make payments within 14 days after being past due will result in the account being suspended automatically by our billing software. There will also be a $10.00 late payment fee for all delinquent accounts.<\/span><\/p>\n

If the subscriber\u2019s check is returned to us unpaid the account is immediately in default of payment and subject to an insufficient funds fee of $20.00. Accounts in default of payment are subject to an interruption or termination of service without notice. An interruption or termination of service due to an account being in default does not relieve the subscriber from the obligation to pay any past due account charges.<\/span><\/p>\n

Accounts in default for more than 45 days are subject to termination and submission to a collection agency and accruing a collection fee of $15, an interest charge of 1.5% per month on the outstanding balance. If the subscriber defaults in the payment of any amounts owed thereafter, they agree to pay Succeed.Net its actual expenses, including attorney and collection agency fees, incurred in enforcing its rights under this billing policy.<\/span><\/p>\n

The subscriber is responsible for any additional charges from usage limit overages that they may have incurred over the included usage they have subscribed to. Succeed.Net is not responsible for ensuring that the subscriber stays within the subscribed usage limits. <\/span><\/p>\n

Data Caps are monthly and overages are charged $0.20 per GB. Less than 1% of our users exceed caps. We provide free unlimited “out of plan” data usage that doesn’t count against your data cap during the hours of 1AM until 8AM.<\/span><\/p>\n

Account credit is not refundable for cash and may only be used for current or future services with Succeed.Net.<\/span><\/p>\n

Residential services are AS-IS and considered a best effort level of service.\u00a0 We will do our best to ensure that the service remains functional at all times.\u00a0 No credits will be awarded for Residential service outages.\u00a0 If you require a service with a service level guarantee you should contact us for a dedicated or a redundant service.
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Business and Dedicated services can receive credits for outages but are limited to two (2) times the length of the outage.\u00a0 Total credit given may not exceed one month\u2019s service fees in any single calendar month. In order to receive a credit a request must be submitted via our ticketing system and credits will not be issues for scheduled maintenance outages.<\/span><\/p>\n

All payments to Succeed.Net must be delivered to:<\/span><\/p>\n

Succeed.Net<\/span>
\n970 Reserve Dr. Ste 160<\/span>
\nRoseville, CA 95678
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BILLING DISPUTES<\/span><\/strong><\/p>\n

Any billing disputes on the part of the customer may be brought to Succeed.net for remediation no longer than 60 days after the invoiced date. No disputes may be opened for invoices whose invoice date is more than 60 days in the past.<\/span><\/p>\n

CANCELLATION POLICY<\/strong><\/span><\/p>\n

Succeed.Net does not monitor accounts for inactivity. Absence of activity or usage of your account will not result in termination of your account by Succeed.Net, and no refunds will be given based on the absence of activity. If you fail to notify us of your intention to cancel you will be responsible for all access fees until the date of account termination regardless of whether you used the service.
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Accounts will only be canceled in full when the balance owed on the account is zero dollars ($0.00) or less.<\/span><\/p>\n

Customers may cancel services at any time, however there is a 30 day cancellation policy, so the effective cancellation date will be 30 days from the date the cancellation was placed. Succeed.Net will issue account credit for any prepaid time beyond the effective cancellation date.<\/span><\/p>\n

Be sure to retrieve any information you want to keep: email, web pages, files in your website, etc. and save it separately from your account before you cancel. Upon cancellation, all user data will be deleted.<\/strong><\/span><\/p>\n