We are sorry to hear you are unhappy or frustrated with our services and we want to fix it!
Our management team genuinely care about your problems and would like to hear about your problem(s) so that we may correct them promptly.
Please fill out this contact form that will go straight to inbox of a manager. A high level staff member will contact you soon with ideas to resolve your issue or at least an explanation. Good feedback from customers often results in policy changes and technical fixes.
Service was absolutely amazing- even when I was calling from the UK – thanks Chris and Tim! Succeed was really quick and installed the point within 2 days. I am so pleased to have a proper connection to the Internet rather than having to pay over $100 for mobile hotspot internet. Thank you Succeed.net!
The man in billing was very patient and kind and understanding. Lovely gentle energy. Never made me feel bad or stupid for being late in my payment. I very much appreciated that.
I have been with Succeed before it was Succeed, many years now, and I have always had polite and intelligent technicians help me with anything and everything I needed. This is the reason why I argue with my husband that we are NEVER going to change providers no matter what!!
I have been a succeed customer for 3 years now and have always had technical help that resolved my problems the same day . I have owned a windows Pc and now have a Mac Pro and there has always been excellent support very knowledgeable people to assist me with any problems and concerns.
2 days in a row Sammy very patiently helped me with spam problems I was having on email. I am a senior citizen with limited tech knowledge and he was wonderful with his patient explanations. I just recently referred a friend to Succeed because of the wonderful tech support and service I have received. Been with them for years and wouldn’t trade.
The gentleman that helped me was fantastic. No better service anywhere. – Margie B
I haven’t had to need your tech support in a very long time but as always your tech, sorry I don’t remember his name, was excellent. Immediately figured out my problem, walked me through reconfiguring my settings without making me feel clueless (which I was) and banished all the frustrations I had over the last 48 hours in setting up my new Mac. A far better experience than I had with Apple tech support – online and at the store! I’ve been with your company for 25 years and have nothing to say but good things about your company’s tech support. -Jan M.
Been with Succeed net for over 20 years, A1 good & helpful service. – Victor T.
Carson has the patience of a SAINT! I have never worked with a friendlier or more helpful representative, especially on a weekend. She had to have been frustrated with us but she remained patient, calm, respectful, and helpful throughout the entire conversation. She represented your company well and with complete professionalism and friendliness. THANK YOU CARSON! I’m so glad it was you who answered the phone. Merry Christmas. Be blessed!
Laura was very nice and so patient with me. I am not all that tech savvy and Win8 had me all discomboblled. I am also very pleased to see a local Eastern time number for support. Thank again everyone! -Margaret D.