I continue to be a customer due to your EXCELLENT customer service. People are always recommending “bundled” services, but the price isn’t worth the frustration of long waits and foreign accents and sometimes, not very smart people. – Joan G
The help today from Jeremy was excellent, as always. I have been with NCWeb for many years, since the 1990s and have always been thrilled with the excellent customer service. Succeed Net is just as excellent. I have moved 4 times and changed my name once, but have always kept NCWeb. NCWEB has a new name and location, but consistently great service. -Barbara C. from Ohio.
Over the many years I have been with Succeed.net, I have only needed the expertise of Tech Support a handful of times. Each instance has been handled thoroughly, professionally, and expediciously. I recommend Succeed highly to anyone and everyone that is in need of an ISP. -Carrie H.
“Customer service is the reason I was originally with Northcoast Web and I hoped it wouldn’t be lost when it joined with Succeed. The two times I have needed to contact customer service I received fast, excellent service and wasn’t made to feel like the computer dummy that I am. Thank you!” – Linda A.
A special thanks go to Todd, Peter, Jeremy, and Sam for their outstanding professional support to solve my internet connection problem. Not one stone was left unturned before getting ATT involved. I am totally amazed at every aspect of making it all work and finding that needle in the haystack. You truly have an outstanding Tech Team – don’t ever change! – Dieter R
I am very satisfied with the service I have had with your company over the years. Always a fast response and I can always talk to a human. Keep up the good work! – Don M.
I am a new customer to Succeed.net and couldn’t be happier with the service I have received so far. We were previously customers of Hughes Net and have never in my life had a more terrible experience from the lack of customer service to the horrible product the offer. They lock you into obscene contracts and only try to up sell you to solve your problem. I called and talked to Jennifer in sales and she was so great. She explained everything and answered all my questions without trying to sell you something to pad her paycheck. They set me up for installation with in the same week and sent Todd to do the install. Todd was a pro and completed the install in less time then expected and very helpful. Overall a great experience! -Danny H.
“I have been a client of Succeed.net since 1997 and I wouldn’t have anyone else. When I hear of all the people that have other isp’s and their problems I tell them about you people. You all are the best there is. Thank you for being there.”
“Thanks for a VERY prompt call-back. Succeed.net staff, as well as your installation people, have always “gone the extra mile” to provide assistance to me. Thanks!”
“I found tech support at Succeed.net to be professional, timely and amiable.”
“The times I have called with problems, all have been handled professionally.”
“Overall I find Succeed.net the very best internet provider I have ever dealt with!”
“You’re my number one ‘ISP HERO’”
“I work out of my home and use my computer for both business and personal matters. I can’t begin to tell you how happy I am with the service from Succeed.Net and the operating speed for my computer. I had been stuck with satellite Internet service since our home was built in 2004. Not anymore! Before I can take my hand off the mouse, e-mails have already been sent. Files that used to take minutes to download, if I could even download them, now takes seconds. Tech support is provided locally by staff members here in Yuba City, not in some Asian continent. I’ve had service for three days now but I’m a customer for life. “
“I always receive excellent help, the techs always answer any questions or problems I have. Thanks and keep up the good work.”
“Thank you for your outstanding assistance. Jeremy diagnosed the problem quickly and provided the equipment to get me up and running again with no questions asked. I am so happy I switched from Hughes to Succeed net. Your service and support is far and above what your competitors provide, thank you!”
“Very knowledgeable staff. They can always solve my problems.”
“I LOVE SUCCEED NET! I RECOMMEND IT HIGHLY!”
“I have been with succeed net for a long time and wouldn’t change a thing everyone is wonderful, friendly and oh so knowledgeable. I have learned something new every time I have talked to them. Two thumbs up team!!!”
“I am fairly new to Succeed and compared to other ISP Customer services this is the best I have ever worked with. The level of interest and technical knowledge is excellent and appreciated. I would highly recommend Succeed to others, as I already have to all my friends.”
“Excellent service, excellent installation. I was with Digital Path previously, and they would have rated ‘Poor’ in every service category.”