I haven’t had to need your tech support in a very long time but as always your tech, sorry I don’t remember his name, was excellent. Immediately figured out my problem, walked me through reconfiguring my settings without making me feel clueless (which I was) and banished all the frustrations I had over the last 48 hours in setting up my new Mac. A far better experience than I had with Apple tech support – online and at the store! I’ve been with your company for 25 years and have nothing to say but good things about your company’s tech support. -Jan M.
Been with Succeed net for over 20 years, A1 good & helpful service. – Victor T.
Carson has the patience of a SAINT! I have never worked with a friendlier or more helpful representative, especially on a weekend. She had to have been frustrated with us but she remained patient, calm, respectful, and helpful throughout the entire conversation. She represented your company well and with complete professionalism and friendliness. THANK YOU CARSON! I’m so glad it was you who answered the phone. Merry Christmas. Be blessed!
I have been with Succeed since they originated and have never had a bad experience. Would recommend them without any hesitation.
Laura was very nice and so patient with me. I am not all that tech savvy and Win8 had me all discomboblled. I am also very pleased to see a local Eastern time number for support. Thank again everyone! -Margaret D.
My call was answered promptly, all my questions were answered, Jake was very polite and helpful.
A real pleasure and a surprise to be treated like a valued customer, very rare these days by the majority of companies out there.
Any contact I have ever had with Succeed has always been very positive.
I couldn’t believe how fast I was helped! I had set aside an entire afternoon at home anticipating hours of waiting time. Instead I got helped within an hour, through a direct call to my cell from a very helpful and cheerful person. Well done! Give that guy a raise.
With the exception of one possible interaction, well over a year ago, my experience with Succeed.net has been totally excellent. Everyone has been patient, in a good mood, communicative, and very helpful. I wouldn’t change companies for the world. – Karen N.
I am surprised at how personal the service is. An actual person responded to my e-mail and let me know what the problem was and when it would be fixed. The problem was fixed by the time they said it would be and the follow up e-mails were polite. It is nice to use a service and not feel like you are the one being used. Thank you. – Matt W.
Whether by phone, or chat, or ticket, Succeed.Net Support has been helpful and courteous. When it comes to today’s technology, kudos to anyone who can effectively and patiently deal with a dinosauric person as myself. Thanks! – Sharon W.
Checked my internet connection and helped me configure my Outlook settings. Very helpful and knowledgeable. Thank You!
I am very satisfied with all of my dealings with Succeed.Net. Since acquiring Netlink I have been very happy. Thanks! -Ernie N.
Excellent service. The representative was very patient and after a few attempts to modify our settings we were good to go.
We were back up within the time the representative stated. Thank you!
great service I used online with Mason and very professional and helpful
THANKS SOOO MUCH!
The solution you provided solved my problem. I’ll keep this info handy. Thanks
I called first just after closing time, leaving a request for a call back….which I received in about an hour. After explaining my problem, the person said he would talk with a technician and get back to me. During the evening, my phone was busy receiving calls….I doubt if he was able to get through. Today, just after lunch, I received a call from Sam….who very patiently listened to this inept, computer-challenged person trying to work out a failing modem-router-computer connection. He adapted to my ’kindergarten’ vocabulary, allowing for several repetitions, to be sure that I understand what I needed to do. I’m happy to report that my problem has been solved….everything is working and all the right lights are shining bright green! Thank you, Sam!!!
I am a new customer to Succeed.net and couldn’t be happier with the service I have received so far. We were previously customers of Hughes Net and have never in my life had a more terrible experience from the lack of customer service to the horrible product the offer. They lock you into obscene contracts and only try to up sell you to solve your problem. I called and talked to Jennifer in sales and she was so great. She explained everything and answered all my questions without trying to sell you something to pad her paycheck. They set me up for installation with in the same week and sent Todd to do the install. Todd was a pro and completed the install in less time then expected and very helpful. Overall a great experience! -Danny H.
The information I asked for was provided on my first request. Very good service.
As always great service.
Tristan was extremely fast and polite and knew what he was doing. Keep him if you can!
Your tech’s are highly knowledgeable, efficient, effective, professional.
Thank you as always for the speedy help.
Your service has always been prompt, professional, correct and courteous -this is why we have an account with you.
All contacts with your company’s representatives have been positive, so I only expect excellent service from you and you have never disappointed!
Tristan was great. Solved the problem easily. Thanks!
I had to call windstream after I talked to your representive (who helped me ) and told me it was on windstreams end.Windstream tried to fix the problem but could notfix it and told me it would cost me 12.95 to fix the problem.They would have to send somebody out to my house to fix it.Well guess what I fixed it and saved myself 12.95.If I ever need help again I will call you people all the time.Thank You for all the help.
“I work out of my home and use my computer for both business and personal matters. I can’t begin to tell you how happy I am with the service from Succeed.Net and the operating speed for my computer. I had been stuck with satellite Internet service since our home was built in 2004. Not anymore! Before I can take my hand off the mouse, e-mails have already been sent. Files that used to take minutes to download, if I could even download them, now takes seconds. Tech support is provided locally by staff members here in Yuba City, not in some Asian continent. I’ve had service for three days now but I’m a customer for life. “
I requested a feedback form from Derrick since he was most helpful, professional, understanding, and non-judgmental for any errors I created which he had to correct. I have worked with others on your staff such as Sam and Richard who were equally responsive, yet felt compelled to comment on Derrick’s performance since he appeared to be new on the job. He is a great addition to your technician complement.
You were patient and helpful even though this was not a Succeed problem. I very much appreciate your support. Thanks. – Virginia P.
The patience that Sam had with me is outstanding. He took me thru a process that the new modem co. could not do. He deserves a 10+ in my book. The service you provide is why I have stayed with you guys & will continue to do so. Thanks Sam
Chris was exceedingly competent: I had spent several hours on the web trying to work it out last night, but Chris knew exactly what I needed to do in a very short time.
Was surprised at your fast service resolving my connection problem.
Your tech service has always been outstanding, and this visit did not change my opinion.
the two guys were great and the second call he went out of his way to help me ty very much
I called yesterday because we were getting ’page cannot be displayed’ when trying to bring up our web site on internal PCs. On the first call, the rep was able to access the site so I tried it on my iPad and it worked. That call ended there.
I ended up calling back for additional help and spoke with someone who was more helpful. They brought Mason on the call too. Mason was great and we quickly realized the problem was on our end but he stayed on the line to help me troubleshoot the issue.
Mason is a great asset to your organization and your customers!
Always satisfied when calling for help. Thank you!
Couldn’t ask for anything more. I am sorry that I didn’t reply after following directions and everything worked.
I left my phone number to be called back and that was an acceptable time period for answering my call.
Kindness, knowledge, efficient, were all wrapped into the tech I had.
I meant to stay on the line for the survey and I forgot and hung up. I was glad I had another opportunity.
You couldn’t help me with my email problem this time, but that was understandable since you can’t be expected to know all email programs. When you can’t help me directly, you usually give me guidance on how to go back and try several approaches to figure out a solution. Your service dept has always a big help for me. That is the primary reason I have continued for many years to have your company for my server.
A special thanks go to Todd, Peter, Jeremy, and Sam for their outstanding professional support to solve my internet connection problem. Not one stone was left unturned before getting ATT involved. I am totally amazed at every aspect of making it all work and finding that needle in the haystack. You truly have an outstanding Tech Team – don’t ever change! – Dieter R
Thank you for prompt GREAT SERVICE
You guys rock! Couldn’t be happier.
The technician, Jake was excellent !!
The customer service person was jus great. He was very patient and walked me through the issue serval times until the connection between my Kindle and my e-mail was good.
I called and got a real person to talk to who helped me resolve my internet problem. Couldn’t get a newly purchased modem to work. She helped me through in no time. I am so grateful for your excellent service!
Give Brandon a raise! (Did this not go thru the first time?) I want him to have credit for all his help.
The last question is no change but I was pleased with the service and still am.
Bit of a rocky start due to miscommunication. Then resolved issue very quickly. Very happy with the support I received.
Help setup new iphone works great. Great Job.
The customer service person was jus great. He was very patient and walked me through the issue serval times until the connection between my Kindle and my e-mail was good. – Kirk M.
You guys rock! Couldn’t be happier. – Sean K.
Thank you for prompt GREAT SERVICE! – Leslie P. of Goodwill Sacramento
I continue to be a customer due to your EXCELLENT customer service. People are always recommending “bundled” services, but the price isn’t worth the frustration of long waits and foreign accents and sometimes, not very smart people. – Joan G
The help today from Jeremy was excellent, as always. I have been with NCWeb for many years, since the 1990s and have always been thrilled with the excellent customer service. Succeed Net is just as excellent. I have moved 4 times and changed my name once, but have always kept NCWeb. NCWEB has a new name and location, but consistently great service. -Barbara C. from Ohio.
Over the many years I have been with Succeed.net, I have only needed the expertise of Tech Support a handful of times. Each instance has been handled thoroughly, professionally, and expediciously. I recommend Succeed highly to anyone and everyone that is in need of an ISP. -Carrie H.
“You’re my number one ‘ISP HERO'”
You folks have always been helpful.
very pleased, resolved quickly!
I am very satisfied with the service I have had with your company over the years. Always a fast response and I can always talk to a human. Keep up the good work! – Don M.
“I have been a client of Succeed.net since 1997 and I wouldn’t have anyone else. When I hear of all the people that have other isp’s and their problems I tell them about you people. You all are the best there is. Thank you for being there.”
“I found tech support at Succeed.net to be professional, timely and amiable.”
“The times I have called with problems, all have been handled professionally.”
“Overall I find Succeed.net the very best internet provider I have ever dealt with!”
“Thanks for a VERY prompt call-back. Succeed.net staff, as well as your installation people, have always “gone the extra mile” to provide assistance to me. Thanks!”
“I always receive excellent help, the techs always answer any questions or problems I have. Thanks and keep up the good work.”
“Thank you for your outstanding assistance. Jeremy diagnosed the problem quickly and provided the equipment to get me up and running again with no questions asked. I am so happy I switched from Hughes to Succeed net. Your service and support is far and above what your competitors provide, thank you!”
“Customer service is the reason I was originally with Northcoast Web and I hoped it wouldn’t be lost when it joined with Succeed. The two times I have needed to contact customer service I received fast, excellent service and wasn’t made to feel like the computer dummy that I am. Thank you!” – Linda A.
“Very knowledgeable staff. They can always solve my problems.”
“Excellent service, excellent installation. I was with Digital Path previously, and they would have rated ‘Poor’ in every service category.”
“I LOVE SUCCEED NET! I RECOMMEND IT HIGHLY!”
“I have been with succeed net for a long time and wouldn’t change a thing everyone is wonderful, friendly and oh so knowledgeable. I have learned something new every time I have talked to them. Two thumbs up team!!!”
“I am fairly new to Succeed and compared to other ISP Customer services this is the best I have ever worked with. The level of interest and technical knowledge is excellent and appreciated. I would highly recommend Succeed to others, as I already have to all my friends.”