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CUSTOMER TESTIMONIALS
99%+ approval rating as of: 04/01/11


INTERNET SERVICES & SUPPORT (99%+ approval rating):

"Excellent service, excellent installation. I was with Digital Path previously, and they would have rated 'Poor' in every service category." - Ken

"I am fairly new to Succeed and compaired to other ISP Customer services this is the best I have ever worked with. The level of interest and technical knowledge is excelent and appreciated. I would highly recomend Succeed to others, as I already have to all my friends." - Ron B.

"I have been with succeed net for a long time and wouldn't change a thing everyone is wonderful,friendly and oh so knowedgeable I have learned something new everytime I have talked to them. Two thumbs up team!!!" - Maureen

"I LOVE SUCCEED NET! I RECOMMEND IT HIGHLY!" - Corina Y.

"Very knowledgeable staff. Can always solve my problems." - Annette G.

"Thank you for your outstanding assistance. Jeremy diagnosed the problem quickly and provided the equipment to get me up and running again with no questions asked. I am so happy I switched from Hughes to Succeed net. You service and support and far and above what you competitors provide, again thank you." - Dan B.

"I always receive excellent help, the techs always answer any questions or problems I have. Thanks and keep up the good work." - Jim O.

"I love the fact that I was not made to feel that my question was stupid. He was very patient and kind." - Kathy P.

"When I have problems with my internet connection at home or work, Succeed.net works patiently and diligently with me to problem solve, and understands the importance of resolving issues quickly." - Judith H.

"The net in general is a strange and foreign land to me. Your representatives help me to be secure and safe as I traverse cyberspace." - Jeff C.

"I work out of my home and use my computer for both business and personal matters. I can't begin to tell you how happy I am with the service from Succeed.Net and the operating speed for my computer. I had been stuck with satellite Internet service since our home was built in 2004. Not anymore! Before I can take my hand off the mouse, e-mails have already been sent. Files that used to take minutes to download, if I could even download them, now takes seconds. Tech support is provided locally by staff members here in Yuba City, not in the Asian continent. I've had service for three days now but I'm a customer for life. " - Jerry L.

"I have been a user of Succeed.net for about twenty years and while I'm still a beginner, I have always received prompt and excellent solutions to the problems I have had. Once again, your tech troop(s) came through.." - Jack C.

"Succeed's after hour support representative, Todd, is always helpful, very knowledgeable and responds in a timely manner. Todd treats the customer with respect, explaining the issue and offers further follow-up when necessary." - Becky T.

"Thanks to Todd all our problems were taken care of in a very professional manner. Everyone is happy today to be back on line." - Debbie T.

"As usual you are the best. My question was answered quickly and I was reminded again why I use your service. Thanks." - Roger R.

"In the many years of working with Internet Service Providers this has been the best experience I have encountered. I am recommending Succeed to all my friends. Keep up the great service." - Ron B.

"I have been a client of Succeed.net since 1997 and I wouldn't have anyone else.  When I hear of all the people that have other isp's and their problems I tell them about you people.  You all are the best there is.  Thank you for being there."  - Maureen G.

"I was thoroughly impressed with the quick and accurate knowledge that was presented to me in answering all of my questions. As a small business owner myself, I truly appreciate getting clear answers to my questions quickly. I am very happy with the service that you provide and am referring you to everyone that I know in the area". - Robbie W.

"Overall I find Succeed.net the very best internet provider I have ever dealt with!" - Jacquie

"As always, I received excellent service from the tech department. They have never failed to take care of any problem immediately or get back to me if not resolved with first phone call. They are the BEST!" - Jeannette N

"You're my number one 'ISP HERO'" - Frank

"Thank you so much for your persistence to solve my problem.  It's this kind of professionalism and commitment that makes it a joy to tell others about recommend Succeed.Net" - Dieter

"The times I have called with problems, all have been handled professionally." - Greg S.

"Great Service, knowledgeable technicians" - Annette G.

"I found tech support at Succeed.net to be professional, timely and amiable." - Jan S.

"Thanks for a VERY prompt call-back. Succeed.net staff, as well as your installation people, have always "gone the extra mile" to provide assistance to me. Thanks!" - Virginia P.

"I have always successfully been helped with my situation with Succeed.net.  No matter how big or small and they never made me feel like it was not necessary to call or help me.  I don't know much about computers and I have called a lot sometimes for stuff that maybe I should have known how to fix on my own.  I appreciate them tremendously.  Thank You Succeed.net" - Doris F.


Note: All of these are actual responses to our support quality questionnaires from real Succeed.Net customers.
 

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