Why sometimes even “Line of Sight” between your location and a tower isn’t good enough:
Fixed Wireless Internet access is based on low power radio signals in unlicensed microwave spectrums. Because of this there is limits to what the signal may be obstructed or reduced by. Even though you may be in our coverage area, it does not guarantee you can get a connection. You must have clear line of sight from your location (usually on your roof or attached tower) to receive the Wireless Internet service that is not obstructed by trees, other buildings or any other physical blockage to one of our towers. Even if you can clearly see between your location and a Wireless access point it, the signal may be reduced if there are obstructions in the “Fresnel zone“. If unobstructed, radio waves will travel in a straight line from the transmitter to the receiver. But if there are obstacles near the path, the radio waves reflecting off those objects may arrive out of phase with the signals that travel directly and reduce the power of the received signal.
There are various ways to overcome these obstacles, such as: Mounting to existing towers or TV masts, installing towers or masts, removing or trimming trees or tree limbs, etc. Overcoming obstacles to line of sight issues are not included with any standard installation and may be an extra charge if necessary. We may not be able to perform the required work to overcome obstacles and you may need to hire a third party to do this for you.
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