FAQs

Fixed Wireless Internet access is a high speed (broadband) that uses a fixed location microwave radios instead of phone or cable lines to bring Internet access to your location. This service is suitable for home or business and is similar to DSL or Cable Internet services.

Not to be confused with satellite Internet access or other slow cellular phone services, Fixed Wireless Broadband Internet access does not suffer from the latency problems and bandwidth limitations of many other wireless services. With speeds up to 10Mbps in both directions,  Fixed Wireless Broadband does not require satellite TV systems, a cable connection, or even a telephone line. 

We provide all the equipment and installation.  Our Wireless Broadband is compatible with VPN’s, VOIP, Static IP’s, online games, Macintosh, Windows, Unix, Xbox, Smartphones, iPad, etc.

What about WiFi Roaming?

As long as your device is WiFi compatible (802.11a/b/g) and can see and connect to our network (SSID “succeed.net”), you don’t require any additional equipment.  We have over 500 WiFi access points in the Yuba / Sutter areas.

How fast is Wireless Broadband?
Very Fast!  It delivers speeds up to 10 Megabits per second (Mbps) and growing every few years, which is up to 300 times faster than a standard dialup modem connection and up to 100 times faster than ISDN.  It’s even much faster than a T1.  We have upgraded our speeds to our customers (usually doubled!) many times over the years with no increase in price.

Is it available in my area?
Check our coverage map to see if you are in range of one of our towers.  Then go outside and see if you have a visual line of sight to the tower with no trees, buildings, or other obstacles in the way.  If you do, 95% likely you can get our service.  If you can’t see the tower, then there is still a chance you have line of sight from your roof or top of your building.

How secure is the signal?
We employ various security measure with all of our wireless gear to secure or encrypt your communications over our network.  It is secure or more secure than a properly configured wifi access point using WPA or VPN encryption.

Will I have to learn anything new to use this system?
If you already know how to use a Web browser you will find our system totally transparent. You are always online the internet (just like DSL or Cable). You click on your browser icon, and you are online with no delay – no waiting for a free line or a connection.

What does the equipment look like?
The antennas range in size from a small 4″ x 6″ panel,  to a 24″ x 36″ grilled dish. They are all very lightweight and are no more difficult to install than a TV satellite dish. The cables used for exterior mounting come in set lengths, and are 1/4″ to 1/2″ in diameter, with the connectors being slightly larger. The single workstation radio is a single card similar to a network card.  The router unit is a small box 8″ x 12″ x 2.5″.  See a install gallery here of installs at customers premises.

How does the wireless signal and Internet get to me?

Do I need a phone line?
No, a phone line is not needed. The Wireless Internet connection is bi-directional, meaning your unit will send and receive information, making it a complete solution for Internet connectivity.  You can also replace your land line phone system with less expensive VOIP solution.

Is this the same as “satellite” Internet?
No!  Wireless Internet is high speed bi-directional unlike satellite solutions, where you download via the dish antenna at fair speeds, but upload speed are similar to modems.  Satellite connections are poorly suited to internet access with pings times ranging from 500ms to 900ms making any interactive Internet application unusable (games, telephony, webcams, VOIP, etc).  This is because of the distance the data has to travel back and forth from outer space.  Our wireless solutions typically have less than 15ms ping times.

Can I run servers on this connection? 
Yes, on business accounts with static IP’s, so to run servers over a wireless link will need to pay for that ability. The running of servers of any kind is prohibited in the basic residential wireless access plan.  Our business symmetric wireless solutions are very well suited for server connections because of the higher upstream speeds.

Will I still need my telephone modem?
No, Wireless Internet connections do not require a modem. However, Succeed.Net does offer wireless customers a dialup account as a backup to be used when traveling to areas that do not offer wireless, or in the event the wireless link stops functioning due to an unforeseen outage due to weather or equipment failure..

How long will it take to install?
Once your location has been surveyed and approved for wireless, the technician will begin the installation usually within 1 week.  When a service tech is on-sight it usually takes 1-3 hours. More complex installations may take longer. Each location can have its own needs and obstacles, but most are as simple as a satellite TV dish installation.

Can I get Busy Signals?
No, you always have an Internet connection 24 hours a day, 7 days a week 365 days a year. A wireless connection requires no phone line making it impossible to get a busy signal.

Can I upgrade my connection speed?
You can upgrade your wireless account to any higher connection speed accounts as your needs grow.  There is no fee to upgrade other than the change in monthly costs.

What if I move to a new location, can I take my wireless connection with me?
As long as your new location is within the range of any of our wireless networks you can (see coverage map).  Normal installation costs will apply as if it is a new installation.  Wireless moves are typically only $100.

How much does it cost?
Pricing is very competitive with DSL and Cable Internet with accounts starting at only $25 / month.  Although some locations are hard to reach, and will require additional hardware to make the connection.  Monthly account pricing is available on our pricing page.

Is there an additional fee for every additional user I add to my Wireless connection?
Our accounts have no user limits, but you will be sharing or splitting your connection with your users so plan accordingly.  Keep in mind that all computers are sharing this connection so make sure to get enough bandwidth to cover the expected usage and size of your business.  You will need to supply your own wireless router or switch and cabling to share your connection within you home or business.

Can I buy my own wireless equipment and install it myself to connect to your network?
Yes and no.  We use standard 802.11a/b/g wireless equipment in some areas that adheres to the WiFi standard and you may use your own for occasional use by a notebook or handheld device, but if you intend to the service fulltime we highly recommend an Outdoor radio to ensure top speeds and reliable connections.  All of our fixed wireless permanent installations utilize proprietary gear.

Do cordless phones conflict with wireless Internet service?
Since our wireless service is based on 900, 2.4ghz, 3.65ghz, 5.1-5.8ghz microwave frequencies, many cordless phones can cause noise and lessen the quality of your service.  The amount of noise varies widely depending on make and model of phone.  Severely impacting your service is rare, but happens more often with the long range customers because of the amplifiers that are used tend to amplify the cordless phone transmissions.  We recommend that our users purchase DECT 6.0 cordless phones because they use a frequency that does not interfere with any computer wireless devices.

What if I have other questions?
Wireless Broadband is an exciting, next-generation technology for high speed Internet access, so you may have questions not covered in this FAQ. To learn more, please email us at support@succeed.net or give us a call at 530-674-4638 option 1 and we’ll be glad to help you with Wireless!  Please let us know if something should be added to this FAQ.

Got questions? call (530) 674-4200
Monday – Friday 8 AM – 5 PM

DSL stands for Digital Subscriber Line, a technology that uses the existing copper telephone wires to deliver high-speed data services. DSL was first developed in 1989 it was designed primarily for providing “on demand” TV channels and movies. ADSL was the technology of choice because it provides the high downstream rates needed for streaming video. Video on Demand (VOD) was viewed by many as the next generation service supporting the next generation network from telephone companies around the world. However, with few exceptions, VOD did not prove to be as popular as anticipated until much later.

Instead, the market for DSL has emerged much differently than expected. As it turns out, personal computer users started needing high-speed access to the Internet and corporate networks from residences and remote offices. This market has seized the attention of both cable TV networks and telephone companies, and both are furiously working to meet their needs.

DSL delivers speeds up to 6 Megabits per second (Mbps), which is up to 150 times faster than a standard 28.8 Kbps modem and up to 10 times faster than ISDN.

ADSL2+ delivers speeds up to 40mbit down and 2mbit up by bonding up to two ADSL2 circuits.

If you are tired of waiting during downloading files (music, pictures, documents), getting busy signals, or getting dropped connections from the Internet. DSL provides a very fast, always-on connection that takes that sluggish feeling out of the Internet.

SUCCEED.NET’s DSL service is available in most of California. ADSL2 is currently very limited to Sacramento and the Bay area.

Succeed.Net can offer many more choices and services than AT&T:

Faster response for tech support and friendly technical staff. Our tech support wait time is under 5 minutes. AT&T’s typical wait is 30+ minutes!! Try AT&T for yourself, their tech support number is 1-800-708-4638 (located in Texas and India). Tell them you are just checking their quality of service. Then try our tech support at 530-674-4638 option 1.

• We won’t leave you hanging if your computer needs repairs or upgrades to use DSL service. We offer those services as well, locally at competitive prices.
• Our private DSL network is not crowded, and will remain very fast with upgrades.
• We stand behind our speed and quality with service level guarantees.
• Keep your money local. Spending money at local businesses helps keep our local towns healthy. Succeed.Net is locally owned and operated.

Yes, for normal ADSL, an AT&T telephone line is required for DSL service. If you don’t want or can’t get a telephone line where you are, please check out our Wireless Internet service. This is somewhat of a scam by AT&T. It’s not required in Verizon areas and not needed for ADSL2 service.

Yes, but Succeed.Net can only provide support on DSL products bought from us. Your DSL modem must be set to Bridge mode and have PPPoE turned off.

Yes, Succeed.Net is able to provide ADSL traffic over the same line as your telephone service. Filters can be used (included in self install kit) to eliminate any noises you may hear during voice calls.

No. All fees associated with your new DSL service will come from Succeed.Net and include monthly internet access fee.

First, give us a call to see if DSL is available in your area. If it is, Succeed.Net will perform free tests on your lines to determine what speeds and types of DSL are available to you (this depends on the condition of the lines and your distance from the phone company central office).

Once your lines have been tested and you have decided on a DSL package, you can choose from a self-install or professional install. A self installation includes a kit (DSL modem, cables, DSL filters, Instructions, etc). A professional installation is available at an optional cost where a computer technician will come to you home or business, install the modem and filters, and configure your computer to get you up and running on the Internet.

Fixed Wireless Internet access is a high speed (broadband) that uses a fixed location microwave radios instead of phone or cable lines to bring Internet access to your location. This service is suitable for home or business and is similar to DSL or Cable Internet services.

Not to be confused with satellite Internet access or other slow cellular phone services, Fixed Wireless DSL access does not suffer from the latency problems and bandwidth limitations of many other wireless services. With speeds up to 10Mbps in both directions, Fixed Wireless Broadband does not require satellite TV systems, a cable connection, or even a telephone line.

We provide all the equipment and installation. Our Wireless Broadband is compatible with VPN’s, VOIP, Static IP’s, online games, Macintosh, Windows, Unix, Xbox, Smartphones, iPad, etc.

As long as your device is WiFi compatible (802.11a/b/g) and can see and connect to our network (SSID “succeed.net”), you don’t require any additional equipment. We have over 500 WiFi access points in the Yuba / Sutter areas.

Very fast! It delivers speeds up to 10 Megabits per second (Mbps) and growing every few years, which is up to 300 times faster than a standard dialup modem connection and up to 100 times faster than ISDN. It’s even much faster than a T1. We have upgraded our speeds to our customers (usually doubled!) many times over the years with no increase in price.

Check our coverage map to see if you are in range of one of our towers. Then go outside and see if you have a visual line of sight to the tower with no trees, buildings, or other obstacles in the way. If you do, it is 95% likely you can get our service. If you can’t see the tower, then there is still a chance you have line of sight from your roof or top of your building.

We employ various security measure with all of our wireless gear to secure or encrypt your communications over our network. It is as secure, if not more secure, than a properly configured WiFi access point using WPA or VPN encryption.

If you already know how to use a Web browser, you will find our system totally transparent. You are always on the internet, just like DSL or Cable. You click on your browser icon, and you are online with no delay – no waiting for a free line or a connection.

The antennas range in size from a small 4″ x 6″ panel to a 24″ x 36″ grilled dish. They are all very lightweight and are no more difficult to install than a TV satellite dish. The cables used for exterior mounting come in set lengths, and are 1/4″ to 1/2″ in diameter, with the connectors being slightly larger. The single workstation radio is a single card similar to a network card. The router unit is a small box 8″ x 12″ x 2.5″.

No, a phone line is not needed. The Wireless Internet connection is bi-directional, meaning your unit will send and receive information, making it a complete solution for Internet connectivity. You can also replace your land line phone system with less expensive VOIP solution.

No! Wireless Internet is high speed bi-directional unlike satellite solutions, where you download via the dish antenna at fair speeds, but upload speed are similar to modems. Satellite connections are poorly suited to internet access with pings times ranging from 500ms to 900ms making any interactive Internet application unusable (games, telephony, webcams, VOIP, etc). This is because of the distance the data has to travel back and forth from outer space. Our wireless solutions typically have less than 15ms ping times.